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Frequently Asked Questions
ORDERS AND SHIPPING
Orders are processed within 2-3 business days. Once handed over to the courier, delivery in Italy usually takes 24/48 hours. Shipping costs are €8.00 for home delivery, while pickup at collection points is free.
We accept major credit and debit cards (including American Express), PayPal, Apple Pay, Google Pay, and installment payments via Klarna.
returns and exchanges
You have 14 days from receipt of your order to make a return or exchange. You can start the process independently directly at this link.
Items must be returned in their original condition, with tags attached and free of any signs of wear. Return shipping costs are the responsibility of the customer. Once the return has been received and verified, we will process the refund using the payment method used for the purchase.
Returns made from outside the European Union are NOT accepted
Products and sizes
You can consult our dedicated Size Guide to find all the information on the fit of our garments and references
Lace and viscose garments require delicate care to preserve their beauty over time. We recommend washing them by hand in cold water or at a maximum of 30°C using a mild detergent, without wringing them. To dry, lay them flat away from direct heat sources, and avoid using a tumble dryer.
PINK MEMORIES - PRODUCTION
All our garments are designed and entirely produced in Italy, with great craftsmanship and attention to detail, enhancing the tailoring tradition of our region.
For Pink Memories, Made in Italy is not just a geographical indication, but the very essence of our identity. It is a sartorial tradition that lives on in the attention to detail, the choice of fine materials, and artisanal craftsmanship. By combining traditional knowledge with a contemporary perspective, we create essential, feminine, and timeless garments. For us, Made in Italy is a daily commitment to authenticity: a perfect balance between our roots and creative sensibility.
